Gogo Grocer Privacy Policy

Effective Date: 05/22/2025]
Last Updated: [05/22/2025]

 

Gogo Grocer (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when using our mobile application (the “App”) and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

 

1. Information We Collect

We collect the following categories of information:

a. Personal Information

Name, email address, phone number, mailing address

Payment information (e.g., credit/debit card, EBT/SNAP)

Account login credentials

b. Usage Information

App usage data (pages viewed, features used, order history)

Device information (model, operating system, IP address)

Location data (if location services are enabled)

c. Community Services Data

If you opt into community-based services or health-related education, we may collect limited non-medical data (e.g., nutrition preferences, language spoken, transportation needs).

 

2. How We Use Your Information

We use your information to:

Fulfill and manage grocery orders and deliveries

Create and manage your account

Process payments and provide receipts

Improve our services, features, and user experience

Send service updates, promotions, and relevant communications

Provide multilingual or tailored community support

Comply with legal or regulatory requirements

 

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service providers (e.g., delivery partners, payment processors)

Community partners (e.g., nonprofits, housing authorities) for service coordination

Legal authorities, when required to comply with law or protect our rights

Marketing partners, only with your explicit consent

 

4. Your Rights & Choices

Depending on your location, you may have the right to:

Access and review the personal information we hold

Request correction or deletion of your data

Opt out of marketing communications

Restrict or object to certain types of data processing

To exercise these rights, contact us at user.support@gogogrocer.com.

 

5. Data Security

We implement appropriate security measures (encryption, secure servers, access controls) to protect your information from unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no method of data transmission is 100% secure. Use the App at your own risk.

 

6. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors without parental consent.

 

7. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce our agreements.

 

8. Third-Party Links

The App may contain links to third-party services or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.

 

9. Location Data

If you enable location tracking, we may use your location to enhance services such as delivery routing or connecting you with nearby community resources. You can disable this feature at any time in your device settings.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via email. Continued use of the App after updates constitutes your acceptance of the new policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Gogo Grocer – Privacy Team
Email: User.support@gogrocergo.com