Terms and Conditions of Service for Mobile Grocery App

 

Last Updated: [Date]

 

Welcome to GogrocerGo. These Terms and Conditions govern your use of our mobile app (“App”) and the services we provide through it, including ordering groceries for delivery or pick-up via our mobile grocery store platform. By downloading, accessing, or using our App, you agree to be bound by these Terms and Conditions.

 

1. Use of Our Service

 

1. Eligibility: You must be at least 18 years old to use our App or have parental consent if you are a minor.

2. Account Creation: To place orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and are liable for any activity under your account.

3. Accuracy of Information: By creating an account, you agree to provide accurate and up-to-date information. Misrepresentation of any information may result in account suspension.

 

2. Orders and Payment

 

1. Order Placement: Orders can be placed through the App for items available within your specified delivery or pick-up area. Orders are subject to availability and may be adjusted based on inventory.

2. Pricing and Payment: All prices listed on the App are in USD and are subject to change. Payment is required at the time of order via the App’s supported payment methods, including credit/debit cards, digital wallets, and EBT where applicable.

3. Order Confirmation and Modifications: Once an order is placed, you will receive an order confirmation. Modifications may not be possible after confirmation, but please contact customer support if needed.

4. Refunds and Cancellations: Orders may be canceled within a specific timeframe as shown in the App. Refunds for cancellations made within the allowed period will be processed within 7-10 business days. If a product is unavailable or an error occurs, we reserve the right to issue a full or partial refund.

 

3. Delivery and Pick-Up Terms

 

1. Service Areas: Our service areas are limited to specific routes and regions. Availability will be displayed in the App based on your location.

2. Delivery and Pick-Up Times: Delivery and pick-up times are scheduled based on route availability and are subject to change. You will receive a notification with the estimated arrival time.

3. Missed Deliveries: If a delivery is missed due to customer unavailability, please contact customer support for rescheduling options. Additional fees may apply for rescheduling.

4. Order Quality and Damages: We strive to ensure the quality and freshness of items; however, we cannot guarantee items will arrive in perfect condition. If an item arrives damaged or spoiled, please report it within 24 hours for possible replacement or refund.

 

4. User Responsibilities

 

1. Conduct: You agree to use the App responsibly and only for lawful purposes. Misuse, including harassment, fraud, or impersonation, may result in suspension or termination of your account.

2. Data Security: It is your responsibility to ensure the security of your device and account details. We are not responsible for any loss arising from unauthorized access to your account.

3. Prohibited Actions: You may not attempt to reverse-engineer, decompile, or misuse the App’s features or services. You also may not interfere with or disrupt the App’s functionality or violate its integrity.

 

5. Privacy and Data Collection

 

1. Personal Data: By using our App, you agree to our collection and use of your personal data for order processing, delivery, and App functionality. Refer to our Privacy Policy for more details on data handling practices.

2. Location Data: We may collect location data to optimize delivery routes and provide accurate service availability. Location data will only be used as needed for service functionality.

3. Data Protection: We implement security measures to protect your data but cannot guarantee absolute security. By using the App, you acknowledge and accept these inherent risks.

 

6. Intellectual Property

 

1. Ownership: All content and materials in the App, including logos, trademarks, and software, are the intellectual property of [Mobile Grocery App Name] or its licensors.

2. Limited License: You are granted a non-transferable, revocable license to use the App solely for its intended purpose. You may not copy, modify, or distribute any content or material from the App.

 

7. Service Limitations and Modifications

 

1. Availability: We strive to maintain App functionality and service availability. However, the service may be interrupted due to maintenance, updates, or unforeseen issues.

2. Modifications: We reserve the right to modify or discontinue any feature or part of the service at any time. Changes to terms will be communicated in the App, and continued use constitutes acceptance.

 

8. Limitation of Liability

 

1. Service Liability: To the fullest extent permitted by law, [Mobile Grocery App Name] and its affiliates are not liable for any damages arising from the use of the App, including but not limited to data loss, service interruptions, or unauthorized access.

2. Product Liability: We are not responsible for product quality beyond reasonable measures to ensure freshness and accuracy in orders.

 

9. Dispute Resolution

 

1. Governing Law: These Terms are governed by the laws of [Your State]. Any disputes arising from these Terms will be resolved in the jurisdiction of [Your State].

2. Arbitration: In the event of a dispute, both parties agree to attempt resolution through arbitration before pursuing litigation.

 

10. Changes to Terms

 

We may update these Terms from time to time. The latest version will be posted in the App, and it is your responsibility to review any changes. Continued use of the App after updates constitutes acceptance of the revised Terms.

 

Contact Us

 

For questions, concerns, or assistance, please contact us at:

 

• Email: teams@gogrocergo.com

• Phone: 6464022229

 

By using GogrocerGo, you acknowledge that you have read, understood, and agree to these Terms and Conditions.